Below you will find a table of the average turn around times for all of the data products of the Sitemark Fuse platform.

❗️These average turn around times should be used as an indicative delivery time not as a guarantee of delivery. If your operation needs to be completed by a certain date please reach out to your Sales Manager or Operations contact to see what options are available.

The average turn around times refer to the processing of the data that has been uploaded to the platform and therefore refers to the time from when the data has passed the necessary quality checks and been accepted into processing to being delivered.

❗️Please note that the times indicated below are business days, not calendar days.

Data product

Category

Average turn around time

Survey Essential

Construction

1 day

Survey Essential + Thermal

Construction

2 days

Solar Inspection Pro

Solar

7 days (< 2MW)

10 days (2 - 15MW)

15 days (15 - 70MW)

20 days (> 70MW + 5days for each additional 35MW)

Solar Inspection Essential

Solar

10 days (< 15MW)

15 days (15 - 70MW)

20 days (> 70MW + 5days for each additional 35MW)

Solar Construction

Solar

2 days

Solar As-built

Solar

1 day

Point Cloud + Visual Orthomosaic

Pre-Processed Data

1 day

Point Cloud

Pre-Processed Data

1 day

Visual Orthomosaic

Pre-Processed Data

1 day

Please note that if Product add-ons are included in the delivery of the inspection then there will be custom ATTs applied to that delivery to account for the additional work of those add-ons. For more information on this please reach out to your Sales Manager or Customer support through Intercom to help you with this.

Expected delivery times

To help provide more clarity on when you will receive the results for your inspection, we also provide an expected delivery date based on the ATTs shown above. This delivery time is shown in the platform on the information page of the operation as well as an automated email sent to all users of the platform with the correct permissions. It's possible that in some cases these mails can be caught by your junk filter so please make sure check and permit these mails to make sure that you receive them properly.

❗️At the moment this expected delivery date does not include the additional time required for product add ons, if you have opted for a product add on you can consult your Account Manager of Operations contact to understand the impact this will have on the end delivery date.

Where to find it in the platform

Automated mail received with expected delivery date

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