How Do I View My Team's Schedule?
Open the Tickets tab (at company or site level) and switch to the Calendar view. You'll see all tickets that have a Planned Date, displayed on a calendar.
Choose the view that fits your planning needs: Month, Week, Work week, or Day.
How Do I Schedule and Adjust Tickets?
Schedule unplanned work: Drag tickets from the unplanned-tickets panel onto the calendar.
Drop on a day (Month view) → schedules during business hours (8am–6pm)
Drop on a specific time (Week/Day view) → creates a one-hour slot
Reschedule a ticket: Drag the calendar event to a new date or time. The duration stays the same.
Change duration: Drag the edge of a calendar event to make it longer or shorter.
How Do I Create a Ticket for a Specific Date?
Click an empty slot on the calendar. A new ticket form opens with the Planned Date prefilled. You can adjust the date before saving.
How Do I See Each Team Member's Workload?
Group the calendar by Assignee to display a separate calendar for each person. This helps you spot overloaded schedules and balance work across the team.
When the calendar is grouped by assignee, creating or dragging a ticket into someone's lane automatically assigns the ticket to that person.
