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Introduction to Tickets

Learn about Tickets, what you can do with them, how they integrate with forms and other Sitemark features.

Updated over 10 months ago

What is a Ticket?

Tickets are a versatile and powerful tool for tracking, collecting, sharing, and communicating any type of information within a project. They facilitate teamwork, enhance efficiency, and ensure thorough and reliable documentation, along with customizable reporting.

Tickets consist of a customizable form, attachments, a comments section for communication, and they can be geolocated on the map or linked to a specific component. While other tools might refer to them as tasks or issues and design them for specific purposes, Sitemark takes a more flexible approach. This allows you to adapt the platform to fit your processes rather than conforming your business to a predefined workflow.

Adapt Tickets for your Use Cases

Ticket Forms are fully customizable, making it easy to use them for a variety of purposes, including:

  • Defect Tracking: Manage and track defects and their resolution.

  • Quality Inspections: Perform comprehensive quality inspections during commissioning.

  • Photo Documentation: Keep a visual record of progress and issues.

  • Handovers: Facilitate smooth handovers with well-organized information.

  • Recurring Tasks Management: Handle regular tasks, such as maintenance, efficiently.

The Role of Forms in Tickets

Forms are the foundation of Tickets, allowing you to define the fields and attributes displayed on a ticket. This flexibility ensures that Tickets can be tailored to meet your specific needs and existing processes.

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