What is a Ticket?
Tickets are a versatile and powerful tool for tracking, collecting, sharing, and communicating any type of information within a project. They facilitate teamwork, enhance efficiency, and ensure thorough and reliable documentation, along with customizable reporting.
Tickets consist of a customizable form, attachments, a comments section for communication, and they can be geolocated on the map or linked to a specific component. While other tools might refer to them as tasks or issues and design them for specific purposes, Sitemark takes a more flexible approach. This allows you to adapt the platform to fit your processes rather than conforming your business to a predefined workflow.
Adapt Tickets for your Use Cases
Ticket Forms are fully customizable, making it easy to use them for a variety of purposes, including:
Defect Tracking: Manage and track defects and their resolution.
Quality Inspections: Perform comprehensive quality inspections during commissioning.
Photo Documentation: Keep a visual record of progress and issues.
Handovers: Facilitate smooth handovers with well-organized information.
Recurring Tasks Management: Handle regular tasks, such as maintenance, efficiently.
The Role of Forms in Tickets
Forms are the foundation of Tickets, allowing you to define the fields and attributes displayed on a ticket. This flexibility ensures that Tickets can be tailored to meet your specific needs and existing processes.
