One of our customers on a large solar project faced a great amount of daily issues such as misplaced piles, misaligned tables, shallow trenches, and many others reported from the field.
Main challenges were lost or duplicated issues, unclear ownership, and unverified fixes, leading to significant time spent chasing updates.
Did you know Sitemark’s Integrated Ticketing System centralizes issues, clarifies responsibility, and provides full visibility into resolution?
Here’s how they used Sitemark Ticketing step by step after receiving the dataset from the first drone inspection:
After each drone flight, Sitemark automatically detects pile deviations. The team reviews each deviation and converts it into a ticket directly within Sitemark. The lead adds key ticket properties:
Assignee: Relevant subcontractor or internal crew solving the issue
Due date: Required deadline for remediation
Serial Number scanning (if applicable)
This ensures every deviation becomes a clear, traceable task.
Technicians arrive on-site with the Field Link mobile app, where all tickets are geo-referenced. They filter the tickets assigned to them, navigate to the precise map locations, resolve the issues, and update each ticket with the date.
Technicians come across other issues on-site during their field visit, which occurred in this case between the drone flights, which wasn't available on the platform.
Using the Field Link app, technicians create tickets directly on-site:
Take a photo
Pin the exact location
Add a short description
Scan or enter a serial number (if applicable)
Assign to the correct team
This approach blends real-time field reporting with drone-based findings in one unified system.
Outcome
With all tickets from drone observations and Field Link on-site reports, the team gets real-time clarity on:
Open vs. closed construction issues
Tickets approaching their due date
Technicians’ progress and performance
Repeated deviations by zone or component
Bottlenecks that may impact schedule