How Do I Stay Notified About My Tickets?
Sitemark keeps you informed about your tickets through automatic notifications and comments. You can receive updates via email, in-app alerts, or both.
How Do Automatic Notifications Work?
You'll automatically receive notifications in two scenarios:
When a Ticket Is Assigned to You: When someone assigns a ticket to you, you'll be notified right away. You won't receive a notification if you assign a ticket to yourself.
When a Ticket Status Changes: When the status of a ticket changes (for example, from "Open" to "In Progress"), both the ticket creator and the assignee are notified. You won't be notified about changes you make yourself.
When an Automation Rule Sends a Notification: Users can set up automation rules that send notifications when specific events occur—for example, a manager when an inspection is complete. These notifications include a custom message and are delivered via both in-app alerts and email. To learn more about setting up these rules, see Ticket automations.
How Can I Notify Someone About a Ticket?
Use comments to notify specific team members about a ticket. When you mention someone using @ followed by their name, they'll receive a notification.
This is useful when you need input from a colleague or want to hand off a specific ticket to someone else.
Where Do I See My Notifications?
Click the bell icon in the sidebar in the web and at the top of the screen in Field Link to see your recent notifications. A badge shows how many unread notifications you have. Click any notification to go directly to the ticket.
How Do I Manage My Notification Preferences?
You can choose how you want to be notified for each type of update:
Click your profile avatar in the bottom-left corner
Edit Profile
Go to the tab Notifications
Toggle Email and In-App on or off for each notification type
💡 Your notification preferences apply to all companies you belong to.