How Do I Stay Notified About My Tickets?
Sitemark keeps you informed about your tickets through automatic notifications and comments. You can receive updates via email, in-app alerts, or both.
How Do Automatic Notifications Work?
You'll automatically receive notifications in two scenarios:
When a Ticket Is Assigned to You: When someone assigns a ticket to you, you'll be notified right away. You won't receive a notification if you assign a ticket to yourself.
When a Ticket Status Changes: When the status of a ticket changes (for example, from "Open" to "In Progress"), both the ticket creator and the assignee are notified. You won't be notified about changes you make yourself.
How Can I Notify Someone About a Ticket?
Use comments to notify specific team members about a ticket. When you mention someone using @ followed by their name, they'll receive a notification.
This is useful when you need input from a colleague or want to hand off a specific ticket to someone else.
Where Do I See My Notifications?
Click the bell icon in the sidebar in the web and at the top of the screen in Field Link to see your recent notifications. A badge shows how many unread notifications you have. Click any notification to go directly to the ticket.
How Do I Manage My Notification Preferences?
You can choose how you want to be notified for each type of update:
Click your profile avatar in the bottom-left corner
Edit Profile
Notifications
Toggle Email and In-App on or off for each notification type
💡 Your notification preferences apply to all companies you belong to.